Privacy Policy

Bukalo India Private Limited (“Bukalo”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard the information you share with us through our website, mobile application, or other services. 

By accessing our platform, you agree to the terms outlined in this Privacy Policy.

Information We Collect 
We may collect the following categories of information when you engage with our website or services: 
•  Name, email address, mailing address, and phone number.
•  Payment or credit card information (processed securely through third-party gateways).
 •  Login or account details (where applicable).
•  Demographic information, preferences, and interests.
•  Non-personal technical data, such as browser type, device information, and IP address.

How We Collect Information 
We collect personal information in the following ways: 
•  When you register or create an account.
•  When you place an order or complete a transaction.
•  When you subscribe to newsletters, participate in surveys, or fill out forms.
•  When you interact with customer support or communication channels.
•  Automatically, through cookies and similar technologies (where applicable).

How We Use Information 
We use the information we collect to: 
•  Process and fulfil your orders.
•  Provide customer service and support.
•  Personalize your experience on our website.
•  Improve our products, services, and website functionality.
•  Send promotional offers, newsletters, or other communications (if opted-in).
•  Conduct surveys, contests, or promotional activities.
•  Ensure compliance with legal and regulatory requirements.

Sharing of Information 
Bukalo does not sell, rent, or trade your Personally Identifiable Information (PII) to third parties. We may share information only with: 
•  Trusted service providers such as payment gateways, logistics partners, and hosting providers, strictly for business operations.
•  Authorities, if required by law, regulation, or to protect rights, property, or safety.
•  Marketing or analytics partners for non-personally identifiable information.

Security of Information 
We implement industry-standard security measures to protect your personal data: 
•  Sensitive data, including payment details, is encrypted using Secure Socket Layer (SSL) technology.
•  Personal information is stored behind secure networks and accessible only to authorised personnel.
•  Regular malware and system security scans are conducted.
•  Transactions are processed via third-party providers, and we do not store card details on our servers.

Cookies and Tracking 
We may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but certain features of the website may not function properly without them. 

Third-Party Links 
Our website may contain links to external websites. Bukalo is not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before engaging with them. 

Children’s Privacy 
We do not knowingly collect information from children under the age of 13. Bukalo complies with the Children’s Online Privacy Protection Act (COPPA). Our services are not designed for, nor directed at, children under the age of 13.

Your Rights 
As a user, you have the right to: 
•  Access, update, or correct your personal information 
•  Opt-out of marketing and promotional communications 
•  Request deletion of your personal data, subject to legal and contractual obligations

Changes to this Policy
Bukalo reserves the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with the revised “Effective Date.” We encourage you to review this policy periodically. 

Contact Us 
If you have any questions regarding this Privacy Policy, please contact us at:
Bukalo India Private Limited 
Website: www.bukalo.in Email: [email protected]